At Yasmina Q, we care greatly about our customers and their privacy. In order to provide a high quality shopping experience and online service, we collect certain information. We will never sell or rent this information to third parties.
When you provide us with personal information, your consent to us collecting and using it for that specific reason is assumed. Listed below is what we collect from our customers, and an explanation of why and how we use it to provide you with the best possible service.
The information we collect
Personal information such as your name, contact number, email address, postal address, billing address and, only when required, credit card details, will be collected when you; – Complete a purchase through our website – Complete a return or exchange an item – Receive a Yasmina Q gift package – Take part in a marketing promotion, event, survey or competition – Sign up for our newsletter or Yasmina Q email updates
This data is maintained within a secure database, as well as a list of your purchases and wish list items, but we will never store your payment information or credit card details. When you use our website, we also receive your computer’s IP address automatically, which provides us with data that allows us to better understand our customers’ Operating Systems and browser information.
If we ask for your personal details for promotional purposes, we will specifically ask for your consent. We will endeavour to only send you information that we think relevant to your preferences. However, if for any reason, you decide that you no longer want to receive our email communications, you reserve the right to withdraw your consent by simply contacting us at:
In order to ensure our customers receive a high quality and personalised service, we may use your information for the following things; – Contact you about your order details – Process your order and delivery – Send you marketing material – Send you exclusive Yasmina Q offers and communications – Customise our correspondence with you – Identify your specific preferences in relation to our products and services – Improve and adapt our product offering – Improve our marketing and customer service
Retention of Data
We will not retain your data longer than is necessary for the purpose that it was collected for, in addition to any time required to complete any accountancy or legal demands. In order to determine how long we retain your information, we take various factors into consideration, such as the quantity, type of data and the sensitivity and potential risks relating to the release of such data. We also consider our own reasons for retaining your data and whether this is necessary in order to provide our services, while also following the laws relating to data retention.
In certain circumstances we will delete your personal data. In other cases we may make your data anonymous so that it cannot be linked to you but can still be used for statistical analysis or research. If you no longer want us to retain your data please contact us.